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Assignments & Claims

On Lane Scrims, assigning and claiming threads ensures that each Modmail thread has a clear staff owner. This prevents overlapping responses, ensures accountability, and helps the support team manage threads efficiently.

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Claiming a Thread

When you start handling a thread, claim it to show that you are the primary staff member responsible. This lets other staff know who is managing the conversation.
  • Claiming is indicated by adding a note in the thread using ?note.
  • Example:
    ?note Claimed by @ModName for handling.
  • Once claimed, you are responsible for all replies until the thread is closed or transferred.

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Transferring a Thread

If another staff member needs to take over a thread:
  • Add a note with ?note to indicate the transfer. Example:
    ?note Transferred to @OtherMod for follow-up.
  • Update any internal tracking to mark the new staff member as responsible.

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Best Practices for Assignments

  • Always claim threads you are actively replying to.
  • Add notes immediately when transferring a thread to another staff member.
  • Communicate clearly with other staff when handing off threads, especially for complex cases.
  • Use consistent methods for marking claims so all staff know who is responsible at a glance.
Following these practices ensures that Modmail threads on Lane Scrims are handled efficiently, without conflicts or missed messages, providing the best support to server members.